- Econaki will not be able to offer returns and refunds on certain products within 14 days from date of receipt. To check if your product falls under this category, please kindly check the product description or contact us immediately at email@example.com
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
- Only partial refunds can be given, for example shipping costs will be deducted.
- The customer assumes full responsibility for ensuring that the information they provide on the site through check outs, form entries, or any other method is accurate and complete, including but not limited to shipping, billing, and contact information. The customer understands and acknowledges that Econaki will not refund or exchange any items that do not arrive due to user errors, including but not limited to, customers providing incorrect shipping address information, customers providing incorrect emailing information for tracking updates, customers failing to check inbox for delivery updates (including spam/junk folders if applicable), and/or failure to check mail delivery areas in a timely manner after item is delivered as noted by the carrier.
- The tracking information provided by the postal carrier serves as absolute proof of delivery. A package that is shown as « Delivered » cannot be subject to a claim. In the case of a missing package with a tracking stating Delivered, the customer should check his mailbox, contact his nearest post office and inquire with his neighbors. Unfortunately we cannot help locate a package that is shown as delivered.
- We are not liable or responsible for loss or damage incurred by the carrier or upon delivery. Because we include tracking on all packages, we are unable to offer refunds or replacements for lost packages. Inquiries about compensation for lost, stolen, or damaged packages should be directed to your selected postal carrier. We apologize for any inconvenience.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Promotions, discounts and sale items cannot be returned or exchanged.
Exchanges / Returns
- We only replace items if they are defective or damaged.
- You will be responsible for paying for your own shipping costs for returning your item, please ensure that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
For any and all inquiries please feel free to contact us at email@example.com